joker king Privacy Policy

What We Collect

When you create an account on joker king, we collect your name, email address, phone number, and date of birth. We also collect your payment information—the bank account or e-wallet details you use to deposit and withdraw funds.

We collect information about how you use joker king: which games you play, how long you play, your betting patterns, and your account balance. We also log your IP address, device type, and browser information to detect fraud and ensure account security.

Our joker king KYC process

Before your first withdrawal, we require identity verification. We ask for a government-issued ID (passport, national ID card, or driver's license) and a selfie. We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations.

How We Use Your Data

We use your personal information to operate joker king—to process deposits and withdrawals, verify your identity, and prevent fraud. We also use it to communicate with you about your account, send you support responses, and notify you of policy changes.

We analyze your gameplay data to improve our platform. For example, we track which games are popular, which payment methods users prefer (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and how our mobile app performs on different devices. This helps us optimize joker king for your experience.

Our joker king marketing communications

We may send you promotional emails or in-app notifications about new games, tournaments, or bonus offers. You can opt out of these communications at any time in your account settings. We will never send you unsolicited SMS or calls unless you explicitly consent.

Third-Party Processors

We work with payment processors to handle deposits and withdrawals. These processors may see your payment information, but they are contractually bound to keep it confidential and use it only to process your transactions.

We also use cloud hosting providers to store our data. Our servers may sit outside your jurisdiction, but we ensure all data transfers comply with applicable privacy laws. We do not share your personal information with game providers, sportsbook operators, or other third parties without your consent, except where required by law.

We keep your data separate from our business partners. Payment processors and hosting providers see only what they need to do their job.

Cookies and Tracking

We use cookies to remember your login session and your preferences on joker king. These cookies help us recognize you when you return and keep you logged in across pages. We also use analytics cookies to understand how users navigate our platform.

You can disable cookies in your browser settings, but this may affect your ability to use joker king. We do not use cookies to track you across other websites.

Your Rights and Data Retention

You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within 30 days.

We retain your data for as long as your account is active. After you close your account, we keep your data for seven years to comply with financial regulations and anti-money-laundering laws. After that period, we delete it securely.

Our joker king data deletion policy

• You can request account closure at any time through our support team.
• We will delete your gameplay history and preferences immediately.
• We retain your identity documents and payment records for seven years as required by law.
• You can request deletion of non-essential data (marketing preferences, device logs) at any time.

Jurisdiction and Contact

Our services are available only where local law permits. If you access joker king from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is subject to the privacy laws of Indonesia. We comply with applicable regulations in each jurisdiction where we operate.

If you have a privacy concern or want to exercise your data rights, contact our support team. We will respond to all privacy requests within 14 days. If you believe we have mishandled your data, you may file a complaint with your local data-protection authority.

Policy Updates

We may update this privacy policy from time to time. When we make material changes, we will notify you via email or in-app notification. Your continued use of joker king after changes take effect means you accept the updated policy.

Thank you for trusting joker king with your data. We are committed to keeping your information secure and using it only to serve you better.